Privacy Policy

Last Updated: 10 July 2026

Quest Medical UK Ltd ("Quest", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.questmedical.biz or contact us.

1. Who We Are

Quest Medical UK Ltd

Nutty's Farm
Childerditch Lane
Little Warley
Brentwood
Essex
CM13 3EH

Telephone: +44 (0)1708 252859

Email: info@questmedical.biz

Website: https://www.questmedical.biz

For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide

  • Name
  • Organisation
  • Job title
  • Email address
  • Telephone number
  • Postal address (where applicable)
  • Information included in your enquiry or correspondence

Information collected automatically

When you visit our website we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referring website
  • Cookie information

3. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations and information about our services
  • Deliver requested products or services
  • Manage customer relationships
  • Improve our website and user experience
  • Maintain website security
  • Meet legal and regulatory obligations
  • Send marketing communications where you have consented or where permitted by law

4. Our Legal Basis for Processing

We process personal information under one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests in operating and improving our business, provided these interests do not override your rights

5. Marketing Communications

If you subscribe to receive updates, newsletters or marketing communications, we will use your contact details to send relevant information.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email
  • Contacting us directly

We do not sell your personal information to third parties.

6. Cookies

Our website uses cookies to improve functionality and understand how visitors use our website.

Cookies may include:

  • Essential cookies
  • Performance and analytics cookies
  • Functional cookies
  • Marketing cookies (where applicable)

You can manage cookie preferences through your browser settings or our Cookie Banner.

Please also refer to our Cookie Policy.

7. Analytics

We may use services such as Google Analytics (or similar platforms) to understand website usage and improve our services.

These services collect information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • General geographic location
  • Website interactions

Where required by law, analytics cookies are only activated after obtaining your consent.

8. Sharing Your Information

We may share your information with trusted third parties including:

  • Website hosting providers
  • IT support providers
  • CRM providers
  • Marketing platforms
  • Analytics providers
  • Professional advisers
  • Government or regulatory authorities where required by law

All third parties are required to keep your information secure and only process it on our instructions.

9. International Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR, including approved contractual clauses where required.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no internet transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Deliver our services
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required it is securely deleted or anonymised.

12. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request transfer of your information
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details above.

13. Complaints

If you are unhappy with how we process your personal information, please contact us first so we can resolve your concerns.

You also have the right to complain to:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

Telephone: 0303 123 1113

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites.

15. Children's Privacy

Our website is intended for businesses and healthcare organisations.

We do not knowingly collect personal information from children under the age of 13.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Quest Medical UK Ltd

Nutty's Farm
Childerditch Lane
Little Warley
Brentwood
Essex
CM13 3EH

Email: info@questmedical.biz

Telephone: +44 (0)1708 252859

I would also recommend adding a separate Cookie Policy

Since your site uses a cookie banner and likely Google Analytics (and possibly Google Maps, YouTube, Brevo forms, or embedded content), a dedicated Cookie Policy is best practice and expected for GDPR compliance. I can also draft a comprehensive Cookie Policy tailored specifically to the plugins and services used on questmedical.biz.